Rebooting Public Services for a Digital Future in Armenia 

As part of our commitment to fostering efficient and sustainable public sector development, NTU implemented a comprehensive assessment and advisory framework to support digital transformation and infrastructure investment across various public entities. To ensure alignment with national priorities and the EIB’s strategic objectives, the work began with defining key public institutions, gathering essential information, and coordinating with responsible Ministries and the EIB, setting the foundation for a structured approach to public sector digitalisation. 

NTU analysis focused on evaluating the current capacity of public administrations, their existing digital infrastructure, and their development and investment plans over a three-year period. A critical part of this process involved assessing the economic benefits of ongoing and planned projects, as well as reviewing procurement procedures to ensure compliance with EIB guidelines. Based on the findings, NTU team provided actionable recommendations to accelerate digital transformation, leveraging the increased financing available through the EIB framework loan. These recommendations were further refined through interactive workshops with beneficiaries, ensuring that proposed solutions were both practical and aligned with institutional capabilities. To facilitate implementation, the insights were consolidated into standardised fact sheets, outlining investment needs, institutional arrangements, technical assessments, and cost estimates at both the individual beneficiary and national levels.

Impact

The implementation of the project resulted in several significant outcomes: